Refund policy
RETURN AND REFUND POLICY
We accept returns of eligible standard products requested within 30 days after delivery.
RETURN ELIGIBILITY
To qualify for a return, the item must be unused, undamaged, and in the same condition in which it was received. It must also include all original components and packaging. Proof of purchase is required.
To request a return, email thomas@newmanoutdoorworks.com before sending the item. If the return is approved, we will provide return instructions and the return address. Items returned without prior authorization may not be accepted.
RETURN SHIPPING
Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable. We recommend using a trackable shipping service because Newman Outdoor Works is not responsible for return packages lost or damaged in transit.
If an item arrived damaged, defective, or incorrect, Newman Outdoor Works will cover the reasonable cost of return shipping or provide another appropriate resolution.
CUSTOM-SIZED AND PERSONALIZED PRODUCTS
Custom-sized, specially configured, or personalized products are final sale unless they arrive damaged, defective, or incorrect. To request a return for one of these issues, email thomas@newmanoutdoorworks.com within 30 days after delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging. For approved returns, we will email you a prepaid return shipping label at no cost, and no restocking fee will apply. You may provide your post measurements when ordering or choose to send them afterward. Please verify all measurements and selected options before confirming them with us. Orders requiring measurements, fit confirmation, or engraving information will wait until those details are received and confirmed before the processing period begins.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at thomas@newmanoutdoorworks.com. Include your order number, a description of the issue, and clear photographs of the item and packaging so we can evaluate the problem and make it right.
EXCHANGES
For eligible standard products, the quickest way to receive a different item is to request a return. After the return is approved, place a separate order for the replacement item.
REFUNDS
We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact thomas@newmanoutdoorworks.com.
QUESTIONS
For questions about returns or refunds, contact us at thomas@newmanoutdoorworks.com.